Working alongside internal IT rather than replacing it — with every responsibility explicitly assigned, so nothing lives in the gap between your team and ours.
The Real Problem
When two teams share an environment, the failures are almost never technical. They’re ownership failures: the patch both teams assumed the other applied, the alert routed to a queue nobody owned overnight, the change made without the other side knowing. The fix isn’t more communication — it’s writing down who owns what before anything goes wrong.
So we start with the boring document: every system, every responsibility, one named owner. It takes an afternoon and prevents most of what goes wrong in year one.
What’s Included
Every system and task assigned to a named owner on one side or the other. No shared ownership, because shared means nobody.
Either your team triages and dispatches to us, or tickets come to us first. Decided deliberately rather than by habit.
Coverage and escalation outside your team’s hours, so your staff aren’t carrying a permanent pager.
Additional hands during projects, holidays, and departures — without hiring for a peak you only hit occasionally.
Security, compliance, and infrastructure expertise your team can reach without carrying it on headcount.
One environment record both teams read and write, rather than two partial pictures.
Common Questions
No. Co-managed exists because internal knowledge is valuable and hard to replace. We take the load your team shouldn’t be carrying, not their jobs.
Whichever you choose. Both models work — what matters is that it’s decided and consistent rather than ambiguous.
Your team holds the final call on your environment. We’ll say plainly when we disagree, then implement your decision.
Let’s map your environment and find the seams before they find you.
